Privacy Policy

Collateral Advance, Inc. and its subsidiaries (collectively, “Collateral Advance”, “us”, “we”, or “our”) are committed to maintaining your confidence and trust as it relates to the privacy and usage of your information. Please read below and learn how we collect, protect, share, and use your information as part of our technology platforms, and all of our products and services.

This privacy policy applies to this site

1. Information We Collect

  • Personally Identifiable Information: We collect personally identifiable information that can identify you such as your name, address, telephone number, mobile number, email address, and Social Security Number (collectively, “Personally Identifiable Information” or “PII”). PII could also be information you provide on others, such as co-borrowers.
  • Non-Personally Identifiable Information: We also collect information such as demographic data, data about your online activity, and other information which could not be used to identify you (collectively, “Non-Personally Identifiable Information” or “NPII”).
  • Information: PII and NPII are known together as “Information”.

2. How We Collect Information

  • Information provided by you: Information is collected from you when you enter information in connection with an inquiry into our services. This Information could be provided via an online form, over the phone, or via other means in which you interact with our services.Information from service providers: Information is collected from third party service providers, such as credit bureaus and service providers who may have data on your financial profile, home, or other demographic information.
  • Information from cookies and other tracking technologies: Like many websites, we use cookies, web beacons, and similar technologies to record your preferences, track the use of our Site and collect Information. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other Information we collect about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Site may not function properly.

3. How We Use Your Information

In general, we may use information to:

  • Deliver the products and services you requested
  • Improve customer service
  • Improve our website
  • Personalize your user experience
  • Communicate with you about products or services that may be of interest to you
  • Manage our business

4. Who Do We Share Your Information With?

  • Complete Business Solutions Group, Inc. (CBSG): We may share your Information with CBSG.
  • Network Partners: In submitting an inquiry for a financial product or other service provided through this website, you agree that Collateral Advance may share your Information with lenders and other third parties which provide services to our consumers (including, for example, real estate agents or debt relief companies) in our network (collectively, “Network Partners”) to deliver the products and services you requested. PLEASE NOTE:the Network Partners with which you are matched may retain or use your Information whether or not you use their services. You should contact these Network Partners directly concerning their privacy and information sharing practices
  • Collateral Advance Vendors: We may share your Information with vendors that perform certain services on our behalf (“Collateral Advance Vendors”) including, but not limited to, credit bureaus, marketing partners, or entities providing business analysis and/or website or product support.
  • Other Situations: We may also disclose your information at our sole discretion:
    • In response to a subpoena or similar investigative demand, a court order, a request for cooperation from a law enforcement agency, self-regulatory body, or other governmental agency; to establish or exercise our legal rights; to defend against legal claims; or as we reasonably believe is required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in order to investigate, prevent, or take action regarding actual or suspected illegal activity or other wrongdoing; to protect and defend the rights, property, or safety of the Collateral Advance Business, our users, our employees, or others; or to enforce our Site’s terms and condition or other agreements or policies.
    • In connection with a substantial corporate transaction involving the Collateral Advance Business, such as a sale of Collateral Advance or any entity, brand or division thereof, a divestiture, merger, consolidation, asset sale, or bankruptcy.
    • In connection with state and/or federal licensing requirements regarding the reporting of Information contained in the advance inquiries we receive from you. You authorize Collateral Advance to obtain any and all required information from the Network Partners you were matched with in order for Collateral Advance to comply with current laws and regulations as well as with any requests from state or federal regulators. This information could include, but is not necessarily limited to, the advance you selected and the terms of the advance you selected.
    • We may share Non-Personally Identifiable Information with third parties in our discretion.

5. Unsubscribe

  • Unsubscribe: If at any time you do not wish to receive communications from the Collateral Advance Business, you may email to to unsubscribe. There may be an unsubscribe link at the bottom of emails sent from the Collateral Advance Business.
  • Advertising on third party sites: We may use third-party tracking technology. This technology allows targeted advertisements to you from Collateral Advance Business. Some of these advertising companies may be networks that are members of the Network Advertising Initiative which offers a single location to opt out of ad targeting from member companies. The opt-out is available at!/

6. Updating and Accessing Your Information

The appropriate method(s) for accessing your Information, if any, will depend on which Site or services you have used. Depending on the respective Site or service, you may have the ability to view or edit some of your Information online. If you have submitted a funding request with Collateral Advance Business, you can update your personal information by contacting our Customer Care Department at

7. How We Protect Your Information

  • We take what we believe to be industry standard security measures (including physical, electronic, and procedural measures) to help safeguard your Information from unauthorized access and disclosure. We also require employees to comply with information security safeguards, we use encryption in the transmission of your Information between your system and ours, and we use firewalls and other intrusion detection and prevention controls to help prevent unauthorized persona from gaining access to your Information.
  • No system can be completely secure. Therefore, although we take steps to secure your Information, we cannot guarantee that your Information, searches, or other communication will always remain secure.

8. Changes to this Privacy Policy

Collateral Advance has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Visiting Our Website From Outside of the United States of America

This Website is governed by the laws of the United States, and is intended for the enjoyment of residents of the United States only. We make no representation that this Website is governed by or operated in accordance with the laws of any other nation.

10. Compliance with Children's Online Privacy Protection Rule

We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her PII without the parent/guardian’s consent. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make reasonable efforts to delete such information from our records.

11.Calls To and From Collateral Advance

Calls to and from Collateral Advance may be recorded and/or monitored for quality and training purposes.

12.Collateral Advance Uses Plaid Technologies

Collateral Advance uses Plaid Technologies, Inc. (“Plaid”) to gather End User’s data from financial institutions. By using our service, you grant Collateral Advance and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored and processed by Plaid in accordance with the Plaid Privacy Policy. See Plaid Privacy Policy for more details.

13. How to Contact Us

If you have any questions about this Privacy Policy, the practices of any Collateral Advance Business, or your dealings with a Collateral Advance Business, please contact us at:

This document was last updated on December 3, 2018